EE Reviews

Absolutely disgusting service to be told you entitled to a promotion when upgrading then when you receive your device they try telling you you can't have it yet there happy to put you on a more expensive plan when selling you it one big con would use another network and cancel everything

EE customer service got involved and sorted out issue

Honestly some of the best customer service I have ever had. I joined after a really terrible experience with O2 and they have been incredible, I've had them for my phone the last few years and have been very happy. Great 4g coverage, I cycled from landsend to john o groats 2 years ago and only lost connection twice. Following another awful experience with broadband with a company called Onestream, I have taken broadband with EE and the experience has been worlds apart, I find the staff a genuine pleasure to talk to, they seem intelligent and engaged and ready to help. As someone who works in customer service myself I am always blown away. Who ever is doing their hiring and training is doing an excellent job. I am genuinely shocked they have a bad rating on here as my experience has been amazing

Disgraceful experience with EE, recently upgraded to Full Fibre from 4G EE broadband under the assurance I would NOT be billed for early termination by the Sales Advisor, after checking my account my final bill of over £200 shows they are billing me, EE have admitted the sales person had made mistakes but despite them revisiting the actual sales call and confirming I was correct they still have not resolved. No.1 network my a**!!! Dishonest sales advisor and incompetent customer services who couldnt run a bath! Avoid EE, they are out to rob you at every opportunity, they have had previous run ins with OFCOM, seems this leopard doesn't change it spots either.....useless!Sam, for your information I am not on Facebook or Twitter so what good is that!

EE Complaints Procedure:Make a complaint and wait 1 month for a Deadlock Letter.Call Back - DisconnectedCall Back Request another Deadlock Letter - wait 2 weeks and nothing.Call back again - wait for 30 minutes to be disconnectedCall Back Again - wait 20 minutes to be told - oh there is no one available.Still Waiting !!!!

Customer service fast and reliable. When ever i have a query, whether that’s to change my billing date, change my marketing preferences due to third party calls or raise any suspicious texts their social media response is very quick and efficient with polite helpful staff. Customer for 17 years (orange) and no issues.

Awful companyThe customer service have no knowledge at all, and they are not helpful, Always I have to talk to manager, but manager seems that he was awake from bed at 10:30 am when I start to talk to him.Awful provider, Not recommend at all.

Utterly rubbish. Absolutely no point in doing upgrades with this company. I have 6 contracts, 3 upgradable. When a company gives better deals that are half the price of an upgrade to new customers, compared to those, like myself who have been with EE for over 10 years, you beging to wonder what is the point of staying loyal. The convenience of having all contracts on one App doesn't outweigh the ludicrous prices. Thats before we even get to my EE broadband service. Had the same issue when i did 2 upgrades in June 2020, aftervspending 4 hours, 4 HOURS!!!!! on the phone to retention we finally came to a deal that matched a new customer offer, which still would have been cheaper if i switched providers, 10 months on, same old rubbish again. Im better off paying the approximate £60 to cancel all 3 lines and go to a different provider. Why should i take out a new line to get the offer when i know I'll have the same stupid issue in 24 months. Not to mention I'll have to out of my way to to do pac transfers just to keep my numbers. Brand loyalty means nothing to this company. Not to mention I've not even received my additional line discounts. DO NOT BE ENTICED BY NEW CUSTOMER OFFERS.P.S. the customer service team also pretend not to be able to hear you so they can just talk and not respond to your points. The excuse is "if they speak to another team and transfer back then there becomes issues with the line". Absolutely farcical and nonsensical!!!Spoke to Demi in Upgrades and Susan in Newcastle who pretended not to be able to hear me after coming back from tye billing team, no doubt she'd read the notes on the account prior showcasing my dissatisfaction.Had to call up again to deal with the other matters that i had mentioned but was ignored. Spoke to Josh in Derry who cleared it up. WHAT A GREAT WAY TO WASTE 3 HOURS OF MY DAY.P.P.S JOSH WAS BRILLIANT.Still haven't received by nps customer service text asking for feedback. Wouldn't surprise me if i didn't.

When i got given my sim-card on my phone they told me I had 7GB of data, which is what I was paying for. I was noticing my date was running out within the same day it got refreshed, so i downloaded my ee app and it said I only had 250MB! My friend also bought the unlimited gb and then found out she only had 20gb.

absolutely amazing service from Nicola Carter in Team 208! she so helpfully worked with me to resolve a small discrepancy on my bill and made the process incredibly pleasant! you have some gems EE - please hold onto and reward them!

I have been having trouble with Vodafone for years now, today was the day I finally gave up and called EE. In under an hour Cheyenne had found me a great deal, without fuss or too many questions, did all the checks and even sent me a photo of the colour options! I wasn't even kept on hold for long! All round, a great experience - helped a lot by Cheyenne being so conscientious. She even emailed me from her work account to make sure that my phone number would be transferred correctly since I was worried about this. Above and beyond!! I look forward to the next 2 years with EE!

After being an EE customer for a few years but coming to the end of my contract, my circumstances changed and I could no longer afford the monthly payments. I needed help coming out of the agreement and EE took a selfless approach with the situation. Really happy with the outcome from Paul on livechat in the payments department, so nice to have a positive outcome in light of everything that’s going on. Thank you Paul ?